Thank you for shopping with Tsz Hin Limited. We are committed to ensuring your satisfaction with every purchase. Should you need to return an item, please review our policy below carefully. By completing a purchase on our site (w76.watchhousesale.com), you acknowledge and agree to the terms outlined in this policy.
1. 14-Day Right of Withdrawal (Money-Back Guarantee)
We want you to love your new wardrobe addition. However, if you are not completely satisfied with your purchase for any reason, you have the right to withdraw from your purchase and return the item(s) to us.
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Eligibility Period: You have 14 calendar days from the date you received your order to request a return.
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Condition of Items: To be eligible for a return, items must be unused, unworn (other than for the purpose of fitting), and in the exact same condition as you received them. All original tags must still be attached, and the items must be returned in their original packaging. We are unable to accept returns on items that show signs of wear, damage, or alteration.
2. Return Shipping Costs (Buyer Responsibility)
Please note that the customer is responsible for bearing the cost of return shipping.
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We recommend using a tracked shipping service for your return, as Tsz Hin Limited cannot be held responsible for items lost or damaged during transit back to us.
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The original outbound shipping fee paid at the time of purchase is non-refundable, except in cases where the return is due to a defective product or an error on our part.
3. How to Initiate a Return
To ensure your return is processed efficiently, please follow these steps:
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Contact Us: Send an email to [email protected] with your order number and the item(s) you wish to return.
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Receive Confirmation: Our team will verify your request and provide you with confirmation and specific instructions.
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Prepare Your Package: Securely package the item(s) in their original packaging with all tags attached. Clearly mark the outside of the package with your name and order number.
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Ship the Item: Send the package to the following address. Please ensure you use a traceable shipping method.
Tsz Hin Limited
Room 905, 9/F, New Town Tower, 8 Pak Hok Ting Street, Shatin
Phone: +852 9055 7712
4. Refund Process & Timeline
Once your returned item(s) arrives at our facility, our quality assurance team will inspect the merchandise.
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Inspection: This process typically takes 3-5 business days from the date of delivery.
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Approval: Once your return is approved, we will send you a confirmation email.
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Refund Issuance: A refund will be initiated to your original method of payment.
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Time to Bank (Refund Arrival): Please be aware that while we process refunds immediately upon approval, it can take a minimum of 14 days for the funds to appear in your account, depending on your bank or credit card issuer's processing times. In some cases, it may take slightly longer.
5. Important Information for PayPal Transactions
For customers who paid via PayPal, please note the following:
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Our standard policy requires a minimum of 14 days for the refund to be credited back to your PayPal account following the approval of your return.
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However, due to local legal requirements and specific consumer protection laws enforced by PayPal in certain jurisdictions, we are required to allow up to 30 days for the refund to be fully processed and appear in your account. We appreciate your patience and understanding during this statutory period.
6. Exchanges
If you wish to exchange an item for a different size or color, we recommend following the return process for the unwanted item and placing a new order separately. This ensures you receive your new item in the fastest possible timeframe, as we cannot guarantee the availability of the desired item during the exchange transit time.
7. Faulty or Incorrect Items
If you believe you have received a faulty, defective, or incorrect item, please contact us immediately at [email protected] with your order number, a description of the issue, and photographic evidence if applicable. We will investigate the matter and, if confirmed, will provide you with instructions for a return at our expense.
Contact Us
If you have any questions regarding our Shipping & Returns policy, please do not hesitate to contact our customer service team at [email protected].
Tsz Hin Limited - All Rights Reserved.